FAQ

DO YOU SHIP WORLDWIDE?

Certain restrictions prevent us from shipping certain products to all geographical locations. You'll be notified during processing if we're unable to ship specific items to the address you've selected. Please also check the product detail pages for any item-specific shipping restrictions.

 

HOW CAN I TRACK MY ORDERS & PAYMENT?

Once your order is placed, you will receive an order summary with your order details. You will be updated via email/text with your tracking number after your item ships. 

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT? 

Most items are processed within 24 hours; shipping time will vary based on item and shipping location. Average shipping can take 7-24 business days. 

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

 

HOW DO YOU SHIP MY ORDERS?

Items are shipped from different manufacturers so your order might have items that are shipped separately. 

 

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We accept all major credit cards with a VISA, MasterCard, Discover or American Express logo. We also accept Paypal, including Paypal credit. We also offer other payment options like "Afterpay."

 

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

In the event of an unfortunate delivery mishap such as lost or damaged item, please contact us for a resolution.  

If you receive a damaged item, we will require photo proof of the affected item and your Order number so that we can investigate and review before a decision is made. 

For additional questions or to send any lost/damaged reports and required documents, contact us at  admin@houseofokara.com